Lead, Customer Experience
Full time @Apex Data Management & IT Ltd posted 18 hours ago in Computer & Information Technology Shortlist Email JobJob Detail
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Job ID 9855
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Career Level Executive
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Experience 4-5 Years
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Min. Qualification Bachelor's Degree
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Gender Any
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Industry Experience IT
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No. of Vacancy 1
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Job Location Dhaka Division
Job Description
Additional Requirements
- Age 24 to 35 years
Responsibilities & Context
Position Overview:
We are looking for a Lead Analyst who is passionate about impacting lives and empowering people through modern technology.
If you’re ready to be part of a purpose-driven organization and contribute to something greater — apply now and help shape a better future.
Essential​ Duties &​ Responsibilities:
The essential functions include but are not limited to the following:
1. Client Relationship Management: Build and nurture strong relationships with clients, ensuring their needs are met and expectations are exceeded.
2. First Contact Person: Serve as the initial point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.
3. Work Order Management: Efficiently handle and manage work orders from initiation to completion, ensuring quality and timeliness.
4. Vendor Management: Collaborate with and manage vendors to ensure projects are executed according to specifications and within deadlines.
5. Quality Assurance: Maintain a high standard of work quality, ensuring that all property preservation work meets or exceeds industry standards.
6. Project Coordination: Coordinate all aspects of property preservation projects, including scheduling, materials procurement, and site inspections.
7. Reporting: Generate regular reports on project progress, key performance indicators, and client feedback.
8. Compliance: Ensure that all work complies with relevant industry regulations and standards.
Skills & Expertise
Compensation & Other Benefits
- T/A, Weekly 2 holidays
- Festival Bonus: 2
- Sales Incentive Quarterly/Half yearly
- Loyalty Bonus (Once After 2 Years)
- Long Service Award
- Performance Review Periodically
- Structured Training & Development Program (Yearlong)
Weekend : 2 Days ( Saturday-Sunday)
Timing:
5 Days (Mon-Fri)
Night Shift:
*Please proceed with applying only if the working hours suit you.
Male:Â Work Time:Â 6 PM to 3 AM
Female:Â Work Time:Â 9 PM to 6 AM
Work Days:Â Monday- Friday
Weekend:Â 2 Days (Saturday- Sunday)
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