Asst. Manager/ Manager, Customer Experience
Full time @Apex Data Management & IT Ltd posted 17 hours ago in Computer & Information Technology Shortlist Email JobJob Detail
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Job ID 9853
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Career Level Manager
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Experience 6-7 Years
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Min. Qualification Bachelor's Degree
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Gender Any
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Industry Experience IT
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No. of Vacancy 1
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Job Location Dhaka Division
Job Description
Additional Requirements
- Age 24 to 35 years
Responsibilities & Context
Position Overview:
We are looking for a Dynamic individual who is passionate about impacting lives and empowering people through modern technology. If you’re ready to be part of a purpose-driven organization and contribute to something greater — apply now and help shape a better future.
Essential​ Duties &​ Responsibilities:
The essential functions include but are not limited to the following:
- Plan, organize, and coordinate the daily, weekly and monthly operational activities.
- Oversee the execution of tasks and projects, ensuring client deadlines are met.
- Supervise and provide guidance to team members, ensuring they understand their roles and responsibilities.
- Foster a positive work environment that promotes teamwork, collaboration, and open communication.
- Develop and implement strategies to enhance customer satisfaction, loyalty, and retention by improving the end-to-end customer journey.
- Lead and mentor cross-functional teams to deliver high-quality service and meet business objectives, while fostering a customer-centric culture.
- Identify and pursue growth opportunities, including new markets, partnerships, and innovative solutions that align with business goals.
- Build and maintain relationships with key stakeholders, partners, and clients to drive long-term business growth.
- End-to-end customer service.
- Quality assurance of the services generated by stakeholders.
- Analyze customer feedback, market trends, and performance metrics to inform decision-making and continuously improve service delivery.
- Develop revenue-generating strategies, revenue generation and meet business delivery targets.
- Identify inefficiencies and implement process improvements to enhance operational efficiency and customer experience.
- Provide regular updates and insights to senior management on customer experience outcomes, business development progress, and performance against goals. Set and review performance goals daily, weekly, monthly, and annually.
- Ensuring timely service delivery in line with Apex DMIT’s brand promises.
- Keep current on company information and materials.
- Keep current on the company’s marketing strategies.
- Be an Apex DMIT Ltd. flag bearer on and off the job.
- Lead, organize and actively participate in all team meetings, and workshops/training.
Skills & Expertise
Compensation & Other Benefits
- T/A, Weekly 2 holidays
- Festival Bonus: 2
- Sales Incentive Quarterly/Half yearly
- Loyalty Bonus (Once After 2 Years)
- Long Service Award
- Performance Review Periodically
- Structured Training & Development Program (Yearlong)
Weekend: 2 Days (Saturday- Sunday)
- Night Shift: Please proceed with applying only if the working hours suit you.
- Male: Work Time: 6 PM to 3 AM
- Female: Work Time: 9 PM to 6 AM
- Work Days: 5 Days (Monday- Friday)
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