Proven experience in customer support or a related role.
Strong verbal and written communication skills in English.
Proficiency in CRM software and Microsoft Office tools.
Ability to handle challenging customer situations with patience and professionalism.
Strong problem-solving and multitasking abilities.
Soft Skills:
Exceptional interpersonal and active listening skills.
Customer-oriented mindset with a focus on building relationships.
Ability to work collaboratively in a team environment.
Attention to detail and a proactive approach to problem-solving.
Willingness to learn and adapt to dynamic customer needs and company policies.
Responsibilities & Context
Job Context:
We are looking for a highly motivated Customer Support Executive with excellent communication skills, demonstrated by a minimum IELTS score of 7.0. The candidate will be responsible for managing customer queries and concerns, ensuring a seamless experience, and maintaining the highest level of professionalism in interactions.
Job Responsibilities
Respond to customer inquiries via email, phone, and chat with professionalism and empathy.
Resolve customer complaints and provide effective solutions in a timely manner.
Maintain a detailed record of customer interactions, issues, and resolutions using CRM tools.
Collaborate with internal teams to address and escalate customer concerns when needed.
Ensure customer satisfaction by following up on unresolved issues and ensuring timely closure.
Provide accurate and complete information about products or services to customers.
Identify customer needs and recommend suitable products or services.
Assist in onboarding and educating customers about company processes and systems.
Stay updated on company products, services, and policies to deliver accurate support.
Use advanced English communication skills to manage interactions with international clients and customers effectively.
