Requirements

Responsibilities & Context

• Conduct prescription surveys to gather insights on product usage and market demand.
• Visit doctors, farmers, and chemists to assess their satisfaction with services and strengthen relationships.
• Evaluate field force effectiveness by reviewing customer coverage, satisfaction levels, frequency and quality of visits, product quality, delivery timelines, and other key service indicators.
• Document customer complaints, detailing the issue, resolution steps, and follow-up actions taken.
• Gather intelligence on competitor activities through market visits and interactions.
• Prepare and submit weekly and monthly audit reports summarizing findings and recommendations.
• Conduct additional operational and quality audits as needed to support continuous improvement initiatives.