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Education
Experience
Responsibilities & Context
Hardware & IT Infrastructure Support
Provide day-to-day technical support for desktops, laptops, printers, scanners, and other IT hardware.
Perform installation, configuration, and troubleshooting of hardware devices.
Maintain an inventory of IT assets and ensure proper tagging, usage, and lifecycle management.
Network & System Support
Assist in maintaining LAN/WAN connectivity and ensure uninterrupted internet and network access.
Support users with email configuration, VPN, and system access issues.
Monitor and escalate network/server downtime to senior IT/ISD team.
User Support & Troubleshooting
Respond to user requests, incidents, and service tickets in a timely manner.
Provide first-level support for software/hardware-related issues.
Educate users on safe IT practices and provide guidance for efficient use of hardware systems.
Maintenance & Upgrades
Perform routine preventive maintenance on IT equipment.
Assist in upgrading or replacing faulty hardware components.
Ensure timely OS updates, antivirus installations, and patch management.
Compliance & Documentation
Ensure IT policies and data security protocols are followed at all times.
Document support activities, issue resolutions, and hardware movement records.
Support IT audits by preparing required hardware-related reports.
Collaboration & Support
Work closely with the ISD/IT team to ensure smooth business operations.
Support implementation of new IT systems and hardware rollouts.
Escalate critical issues to senior IT officers and vendors when necessary.
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