Customer Service Executive
ফুল টাইম @AMZ Hospital Limited posted 2 ঘন্টা ago in Healthcare & Social Assistance Shortlist Email JobJob Detail
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Job ID 32630
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Career Level Executive
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Experience 2-3 Years
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Min. Qualification Bachelor's Degree
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Gender Any
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Industry Experience Health Care
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No. of Vacancy ২
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Job Location Dhaka Division
Job Description
Education
- Bachelor/Honors
- Minimum Graduation in any discipline.
Experience
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- At least 2 years
Additional Requirements
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Experience: Must have minimum 2 years’ experience in a hospital as Billing & Customer Services Executive with Hospital IPD & OPD Billing software handling capacity.
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Excellent communication, negotiation and interpersonal skills with high level of emotional intelligence
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Team player with leadership qualities
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Advanced level computer skills particularly in MS Excel and Word.
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Might require to complete tasks outside working hours to the extent necessary to carry out her/his duties.
Responsibilities & Context
Job Context
AMZ Hospital Ltd is envisions a network of quality, patient-centered one-stop outpatient and In-patient health centers offering family doctors, including women`s health, outpatient department with visiting specialists, comprehensive diagnostic lab, including advanced imaging, and pharmacy.
Job Location
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Dhaka (North Badda)
Job Responsibilities
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Must be respectful to Patients and their Attendants.
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Ensure effective and smooth coordination between consultant, the inpatient and outpatient (with / without appointment, follow up etc) as well as manage all operational activities of the respective clinic(s), specialty with quality service in line with AMZ policies.
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Comforts patients by anticipating patients` anxieties and answering patients` questions.
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Provide information on related consultant`s profiles, visiting hours, tariffs and assist patients in terms of preparation for investigation, procedure etc.
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Inform the customers about the amount, process the transaction and amount of dues in appropriate manner.
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Prepare invoices for registration, consultation, investigations, OPD and IPD Billing task.
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Collect the dues in cash or by credit card and guide the customers to get the services.
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Provide information to the patients regarding medical services and Packages.
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Responsible for attending the incoming calls from Customers and in house Department.
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Listen to the patient queries, complaints and address the issues by you.
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Able to perform at least 100 bills per day
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Act as a Financial counselor for counseling the patient attendant regarding hospital services, Packages and new offers.
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Responsible to transmit the admission and Discharge patient’s information to hospital supervisor, respective Nursing counter, Pharmacy before admission and discharges to avoid the patient’s hassle and sufferings.
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Preparing, reviewing, and transmitting any claims to managers regarding billing software, Accounts, Return & Adjustment.
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Reviewing patient bills for accuracy and completeness and obtaining any missing information by him/her
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Responsible for Report delivery to patient or patient attendant with due collection
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Must have Experience about face-to-face customer communication.
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Over phone communication skill.
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Any incomplete work needs to handover to receiver time to time.
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Any other responsibilities to be given time to time by the higher authority.
Skills & Expertise
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