Request an eligible refund and follow its status

Refund requests are available only when the site enables them and the purchase is eligible under the displayed policy.

1. Open Billing & access, find the purchase and open its available refund action.
2. Review eligibility and the refund quote, including any fee/net amount shown.
3. Enter a reason and confirm the required acknowledgement before submitting once.
4. Reopen the request to follow its review and processing status.
5. If a cancellation action is still offered, read its confirmation carefully. It may disappear once processing has been reserved or started.
6. Check the final confirmed result and your access status. Contact support with the order/request reference if clarification is needed.

A submitted or approved request does not mean money has reached your account. Manual merchant processing and confirmed settlement are separate stages. Relevant access/credits can be held during review.

Using a purchase benefit, including team-seat activation, can make an unused-package refund unavailable. Store-managed purchases may require the store's refund process. Follow the applicable published policy rather than assuming a universal refund period.