Operations Manager
Full time @Helium Restaurant posted 1 month ago in Food & Beverage Service Shortlist Email JobJob Detail
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Job ID 9978
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Career Level Manager
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Experience 8+ Years
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Min. Qualification Diploma
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Gender Any
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Industry Experience Hospitality/Travel/Tourism
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No. of Vacancy 1
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Job Location Dhaka Division
Job Description
Requirements
Education
- Master of Business Administration (MBA), Bachelor/Honors
- Diploma in hotel management/hospitality from any reputed educational institution will get preference.
Experience
- 8 to 10 years
- The applicants should have experience in the following business area(s):
Restaurant, Fast Food Shop, Beverage
Additional Requirements
- Age 30 to 45 years
- Job Location: House – 06 (3rd Floor), Road 8, Block – F, Niketon, Dhaka – 1212
Responsibilities & Context
Job Context:
Helium Restaurant is a rapidly growing chain restaurant brand. We are looking for a skilled and experienced Operations Manager to oversee daily operations, ensure service excellence, and maintain standard procedures across all outlets.
Key Responsibilities:
- Oversee the daily operations of all Helium outlets and ensure smooth workflow.
- Set and maintain high standards for food quality, hygiene, service, and customer satisfaction.
- Supervise and coordinate with outlet managers, chefs, and service teams.
- Monitor inventory, minimize wastage, and ensure cost control.
- Maintain compliance with health, safety, and sanitation regulations.
- Analyze operational data to make informed decisions and improve performance.
- Plan and implement training and development programs for outlet teams.
- Handle customer feedback and complaints with professionalism.
- Report to top management with regular performance updates and operational insights.
- Play an active role in the opening of new outlets and implementing brand standards.
- Set sales targets and create financial plans with clear budgeting.
- Develop and implement Standard Operating Procedures (SOP) to align Helium’s operations with international standards.
- Help increase outlet profit by reducing unnecessary costs and improving team performance and sales.
- Manage of cost of goods sold (COGS) & check all petty cash expenses.
- Follow-up Daily, Weekly, Monthly Projected Sales vs. Actual Sales.
- Ensure proper supply chain management and look after outlet security issues.
- Regularly observe market competitors, review customer complaints, and stay updated with government rules to guide management decisions.
- Support the recruitment of outlet staff and ensure smooth co-ordination with the HR department throughout the hiring process.
- Perform any other tasks assigned by the management.
Skills & Expertise
Compensation & Other Benefits
Based on experience and qualifications.Other Benefits:
- Mobile bill, Provident fund.
- Based on experience and qualifications.
- Lunch Facilities: Full Subsidize.
- Salary Review: Yearly
- Festival Bonus: 2
- Other benefits as per company policy.
- Office Hours: 10 am – 6 pm
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