Officer Collections (TAO-SO)- Special Asset Management (SAM)
Full time @SHIMANTO BANK PLC posted 1 month ago in Business & Financial Operations Shortlist Email JobJob Detail
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Job ID 9017
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Career Level Executive
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Experience 2-3 Years
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Min. Qualification Bachelor's Degree
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Gender Any
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Industry Experience Bank
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No. of Vacancy 1
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Job Location Dhaka Division
Job Description
Additional Requirements
Experience
- Prior experience in a collections, recovery, or credit card operations role within a bank or financial institution is advantageous.
- A minimum of 3 years’ experience in a related role is essential.
- Strong interpersonal and communication skills, with proficiency in negotiation and persuasion.
- A meticulous and target oriented approach to work.
- Familiarity with basic banking principles and products is preferred.
- Ability to work independently and as part of a team in a dynamic environment.
- Proficiency in standard office software.
Responsibilities & Context
Portfolio Management & NPL Reduction:
- Diligently monitor the NPL portfolio to identify and manage overdue accounts.
- Contribute directly to the reduction of the Bank’s NPL ratio by maximising recovery and facilitating the regularisation or declassification of accounts.
- Strive to achieve monthly, quarterly, semi-annual and annual collection targets as established by management.
- Manage relationship with the non-performing Retail, Corporate & SME borrowers of the Bank and thereby reduce the Bank’s NPL ratio at sustainable level.
Client Engagement & Recovery Operations:
- Initiate and maintain communication with customers regarding overdue payments through telephone calls, written correspondence, SMS notifications and in-person visits.
- Conduct visits to customers’ residential, business, or permanent addresses to facilitate recovery.
- Correspond with loan guarantors and or references via telephone or visits to encourage resolution of outstanding dues.
- Liaise with employers for the realisation of dues from service benefits, where applicable and appropriate.
- Address inquiries from walk-in customers or their authorised representatives, providing necessary guidance and resolving issues.
- Visit the customer’s business premises, residential addresses, mortgaged properties, Tahsil offices and other relevant locations to verify and collect information.
Reporting & Internal Coordination:
- Prepare and submit timely and accurate recovery reports to your supervisor and departmental head as required.
- Circulate daily overdue statements to relevant stakeholders.
- Facilitate inter-branch communication and coordinate with other departments to ensure seamless operations and information flow.
- Promptly inform the line manager and departmental head of any disputes with customers or suspected fraudulent activities.
Support & Adherence:
- Ensure compliance with internal policies and procedures and regulatory requirements with the Bangladesh Bank.
- Provide assistance in initiating legal proceedings against delinquent accounts when deemed necessary.
- Undertake any other duties or projects as assigned by your Supervisor or the Head of the Department to support the Bank’s objectives.
Skills & Expertise
Compensation & Other Benefits
- Negotiable
- Other benefits are as per the Bank’s Human Resources Policy
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