Front Office Executive / GSA
Full time @Shayan Resort posted 2 weeks ago in Hospitality & Tourism Shortlist Email JobJob Detail
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Job ID 8949
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Career Level Executive
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Experience 2-3 Years
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Min. Qualification Bachelor's Degree
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Gender Any
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Industry Experience Hospitality/Travel/Tourism
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No. of Vacancy 2
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Job Location Dhaka Division
Job Description
Additional Requirements
- Requirements:
- Previous experience in a front office or similar hospitality role preferred.
- Strong communication and interpersonal skills.
- Familiarity with hotel management software (e.g., OPERA, IDS, etc.) is a plus.
- Ability to multitask and work under pressure.
- Professional appearance and positive attitude.
- Passion for delivering exceptional customer service.
- Strong communication skills in English; additional languages are a plus.
- Friendly, courteous, and presentable demeanor.
- Prior experience in hospitality or customer service is advantageous.
- Willingness to work flexible shifts, including weekends and holidays.
Responsibilities & Context
Job Opening: Front Office Executive & Guest Service Agent
Location: Shayan Resort
Employment Type: Full-Time
Department: Front Office / Guest Services
About Shayan Resort:
Shayan Resort is a premier destination offering a blend of luxury, comfort, and exceptional hospitality. Nestled in a tranquil setting, we pride ourselves on delivering personalized service and unforgettable experiences to our guests. We are currently seeking enthusiastic and service-oriented individuals to join our front office team.
Responsibilities:
- Welcome guests with warmth and professionalism upon arrival.
- Manage the check-in/check-out process efficiently.
- Handle reservations, room allocations, and guest inquiries.
- Coordinate with housekeeping and other departments to meet guest needs.
- Maintain accurate records, billing, and daily reports.
- Address and resolve guest concerns with a problem-solving attitude.
- Ensure the lobby and front desk areas are clean and guest-ready.
- Serve as the primary contact for guest needs and inquiries.
- Provide information about resort services, activities, and local attractions.
- Assist with luggage, room orientation, and special guest requests.
- Handle calls, emails, and messages efficiently.
- Work closely with the front office team to ensure seamless service delivery.
- Proactively anticipate guest needs and offer appropriate solutions.
Skills & Expertise
Compensation & Other Benefits
What We Offer: Competitive salary and incentives Accommodation and meals (FREE, will be provided by company) On-the-job training and career development opportunities A supportive and dynamic team environment
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