SHUKHEE SHEBA KENDRA(SSK) Operations Manager
Full time @Grameen Healthtech Limited posted 1 hour ago in Healthcare & Social Assistance Shortlist Email JobJob Detail
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Job ID 37517
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Career Level Manager
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Experience 5-6 Years
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Min. Qualification Bachelor's Degree
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Gender Any
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Industry Experience Health Care
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No. of Vacancy 1
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Job Location Anywhere in Bangladesh
Job Description
Education
- Bachelor/Honors
Experience
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- 5 to 7 years
- The applicants should have experience in the following business area(s): Pharmaceutical/Medicine Companies, Healthcare Startup
Additional Requirements
Bachelor’s in Business, Public Health, Operations, Healthcare Management, or relevant discipline.
Skills Required : SHUKHEE SHEBA KENDRA (SSK) operations; service quality control; field coordination; training; escalation management.
Working Experience : Minimum 5-7 years in operations, healthcare, field service, or quality management. Distributed network experience preferred.
Work Location : Head Office with SHUKHEE SHEBA KENDRA (SSK) field coordination.
Responsibilities & Context
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Oversee SHUKHEE SHEBA KENDRA (SSK) onboarding readiness and activation.
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Quality-check onboarded SHUKHEE SHEBA KENDRA (SSK)s against service standards.
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Maintain SHUKHEE SHEBA KENDRA (SSK) visit and route plans.
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Ensure training completion for SHUKHEE SHEBA KENDRA (SSK) teams.
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Support Ambassadors with daily operational guidance.
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Resolve SHUKHEE SHEBA KENDRA (SSK) service issues through escalation.
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Monitor medicine, referral and call flows.
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Track SHUKHEE SHEBA KENDRA (SSK) performance, compliance and service quality.
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Coordinate with Regional Operation teams for field execution.
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Report SHUKHEE SHEBA KENDRA (SSK) risks, gaps and corrective actions.
Key Performance Indicators (KPIs)
1. SHUKHEE SHEBA KENDRA (SSK) onboarding completion rate
2. SHUKHEE SHEBA KENDRA (SSK) quality-check closure rate
3. Training and visit plan compliance
4. Ambassador issue resolution time
5. SHUKHEE SHEBA KENDRA (SSK) service quality improvement
Compensation & Other Benefits
- Provident fund,Mobile bill,Weekly 2 holidays,Insurance,Gratuity
- Salary Review: Yearly
- Festival Bonus: 2
Ensure SHUKHEE SHEBA KENDRA (SSK) network delivers trusted, timely, quality rural care.
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