Service Manager – Shakti Training & Research Center, Savar
Contract @Shakti Foundation for Disadvantaged Women posted 3 hours ago in Non-profit and Social Services Shortlist Email JobJob Detail
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Job ID 36237
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Career Level Manager
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Experience 3-4 Years
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Min. Qualification Bachelor's Degree
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Gender Male
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Industry Experience NGO
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Candidate Age At most 35 years
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No. of Vacancy 1
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Job Location Dhaka Division
Job Description
Education
- Bachelor of Fine Arts (B.F.A) in Hospitality Management
- Master of Arts (MA) in Hospitality Management
Experience
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- At least 3 years
- The applicants should have experience in the following business area(s): Hotel, Training Institutes
Additional Requirements
- Age At most 35 years
- Only Male
Responsibilities & Context
Shakti Foundation, is seeking a highly qualified and experienced Service Manager to join our service delivery team for Shakti Training & Research Center, Savar. The ideal candidate will be a dynamic professional with a strong background in hospitality operations, capable of ensuring guest/trainee/trainer experiences, operational excellence, and sustainable growth.
- Oversee and manage all aspects of training center operations, including Front Office, Housekeeping, Maintenance, Sales & Marketing, Security & Safety, and Cleanliness, Pest control & Laundry Services, ensuring seamless coordination across departments / sections.
- Develop and implement strategic plans to enhance guest / trainee / trainer satisfaction and maintain smooth delivery of services.
- Maintain high-quality service standards while ensuring compliance with organizational policies and industry regulations.
- Train and mentor staff to improve productivity and service quality through structured daily, weekly, and monthly programs.
- Monitor financial performance, implement cost-control measures, and drive revenue growth.
- Build and sustain strong relationships with guests, trianee, trainers, vendors, and key stakeholders.
- Ensure all facilities comply with government regulations, health, and safety standards.
- Controlling the stock of cooking ingredients and food by purchasing, ensuring timely marketing and removal of expired or spoiled food
- Conduct smooth training, Workshops, Meetings, Seminars and ensure all the necessary facilities related with this.
- Receiving and forwarding documents received regarding recruitment organized by the HR Department.
- Preparing monthly and annual financial reports (income statements).
Skills & Expertise
Compensation & Other Benefits
- T/A,Mobile bill,Tour allowance,Provident fund,Gratuity
- Salary Review: Yearly
- Lunch Facilities: Partially Subsidize
- Festival Bonus: 3
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