Engineer or Senior Engineer, Central Monitoring Center
Full time @bKash Ltd posted 8 hours ago in Mobile Financial Services (MFS) Shortlist Email JobJob Detail
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Job ID 35648
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Career Level Executive
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Experience 1-2 Years
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Min. Qualification Bachelor's Degree
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Gender Any
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Industry Experience Mobile Financial Services (MFS)
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No. of Vacancy 1
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Job Location Dhaka Division
Job Description
Education
- Bachelor of Science (BSc) in Computer Science & Engineering, Electrical & Electronic Engineering, Information Technology, Electronics and Telecommunication Engineering
Experience
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- 1 to 3 years
- The applicants should have experience in the following business area(s): Banks, Financial Technology (Fintech) Startup, IT Enabled Service, Software Company, Telecommunication
- Freshers are also encouraged to apply.
Additional Requirements
- Sound knowledge of TCP/IP protocol, GSM, programming basics, database, operating systems, networking, scripting and APIs.
- Understanding of software/system components and their interactions.
- Hands-on skills in Microsoft Word, Excel, PowerPoint and Outlook.
- Strong analytical, troubleshooting, and judgmental skills.
- Ability to adapt to frequent knowledge updates and shifting technologies.
- Sincere, patient, accurate, and able to maintain a 360-degree approach to responsibilities.
- Professional interpersonal skills and ability to work with internal and external stakeholders.
Responsibilities & Context
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Monitor services, networks, data center and security components 24/7 in roaster using dashboards and alerts.
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Circulate event and incident notifications on time.
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Provide first-level support across services, networks, security, and data center operations.
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Conduct sanity checks and testing after deployments.
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Engage concerned technical teams and external vendors during incidents.
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Perform service desk activities within SLA, including request handling, email responses, and operational tasks.
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Analyze system logs and assist in issue identification and troubleshooting.
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Communicate planned maintenance updates to stakeholders.
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Perform and follow up UAT activities as required.
Skills & Expertise
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- @ bKash Ltd
- Dhaka, Bangladesh, Shadhinata Tower, 1, Bir Sreshtha Shaheed Jahangir Gate, Dhaka Cantonment, 1206