About Bio-Xin Cosmeceuticals: Bio-Xin Cosmeceuticals is a premier brand specializing in aesthetic treatments, skincare products, beauty supplements, and wellness products. We are committed to providing scienti cally-backed and high-quality solutions to our customers. We are seeking a dynamic and experienced Branch Manager to lead our branch operations and ensure exceptional customer experiences.

Job Description: The Branch Manager will be responsible for overseeing all branch operations, ensuring customer satisfaction, achieving sales targets, and managing the branch team. e ideal candidate will have a strong background in business administration, with preference given to those with combined expertise in business administration and biological sciences.

Key Responsibilities:

Customer Journey and Experience:

• Ensure a seamless and exceptional customer journey from entry to post-purchase follow-up.

• Address customer inquiries and resolve issues promptly to maintain high levels of satisfaction.

• Implement strategies to enhance the overall customer experience and satisfaction.

Sales Management:

• Develop and execute sales strategies to achieve branch sales targets for products and services.

• Monitor sales performance and implement corrective actions as needed.

• Analyze sales data and market trends to identify opportunities for growth.

Team Leadership and Management:

• Lead, mentor, and motivate the branch team to achieve their individual and collective goals.

• Conduct regular performance reviews and provide ongoing training and development opportunities.

• Foster a positive and productive work environment.

Branch Inventory Management:

• Manage inventory levels to ensure product availability while minimizing overstock.

• Conduct regular stock audits and maintain accurate inventory records.

• Coordinate with the supply chain department for timely replenishment of stock.

Accounts Management:

• Oversee the branch’s nancial transactions, including sales, expenses, and budgets.

• Ensure accurate and timely reporting of nancial data.

• Implement nancial controls to safeguard branch assets.

Regulatory Compliance:

• Ensure compliance with all relevant regulatory requirements and company policies.

• Maintain up-to-date knowledge of industry regulations and standards.

• Implement and enforce compliance protocols within the branch.

Product and Service Knowledge:

• Acquire and maintain an in-depth understanding of Bio-Xin Cosmeceuticals` product and service o erings.

• Effeectively communicate the value proposition of our products and services to customers.

• Stay updated on the latest advancements in aesthetic treatments, skincare products, beauty supplements, and wellness products.

Key Performance Indicators (KPIs):

• Customer Satisfaction Score (CSAT): Maintain a CSAT score of 90% or higher.

• Sales Growth: Achieve a minimum of 30% year-over-year sales growth.

• Inventory Accuracy: Maintain an inventory accuracy rate of 100%.

• Employee Engagement: Achieve an employee engagement score of 90% or higher.

• Regulatory Compliance: Achieve 100% compliance with all relevant regulations and internal policies.

• Financial Accuracy: Ensure nancial discrepancies are 0% of total transactions.

• Customer Retention Rate: Maintain a customer retention rate of 85% or higher.