Call Centre Agent
Full time @Talent Pro posted 6 days ago in Information Technology Management Shortlist Email JobJob Detail
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Job ID 23539
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Career Level Executive
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Experience 2-3 Years
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Min. Qualification Bachelor's Degree
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Gender Any
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Industry Experience IT
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Candidate Age 20 to 35 years
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No. of Vacancy 1
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Job Location Dhaka Division
Job Description
Education
- Bachelor of Arts (BA) in Political Science
- Graduated in any discipline experienced candidates can apply.
Experience
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- 2 to 5 years
- The applicants should have experience in the following business area(s): IT Enabled Service
Additional Requirements
- Age 20 to 35 years
Responsibilities & Context
The Call Centre Agent is responsible for handling inbound and outbound calls, responding to customer inquiries, providing product or service information, and ensuring customer satisfaction through effective communication and problem-solving. The role requires professionalism, patience, and efficiency in managing a high volume of interactions.
Key Responsibilities:
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Handle inbound and outbound calls in a professional and courteous manner.
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Respond to customer inquiries, complaints, and requests promptly and accurately.
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Provide detailed information about products, services, or company policies.
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Maintain accurate records of customer interactions in the CRM system.
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Follow communication scripts and standard operating procedures (SOPs).
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Escalate complex issues to the supervisor or relevant department when necessary.
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Meet or exceed daily, weekly, and monthly performance targets (e.g., call volume, response time, customer satisfaction).
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Participate in training sessions to enhance product knowledge and communication skills.
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Maintain confidentiality and handle sensitive information responsibly.
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Contribute to a positive team environment and support colleagues as needed.
Skills & Expertise
Compensation & Other Benefits
- Mobile bill,Weekly 2 holidays
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
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Afternoon snacks
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Other facilities as per company policy.
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