Senior Customer Service Executive
Full time @Career Paths Dhaka posted 1 week ago in Education & Training Shortlist Email JobJob Detail
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Job ID 23453
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Career Level Sr. Executive
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Experience 2-3 Years
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Min. Qualification Any
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Gender Any
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Industry Experience Consultacy Farm
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Candidate Age 18 to 40 years
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No. of Vacancy 10
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Job Location Dhaka Division
Job Description
Experience
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- At least 2 years
- Freshers are also encouraged to apply.
Additional Requirements
- Age 18 to 40 years
- Be presentable.
- Must be skilled in Excel.
- Must have expertise in CRM software.
- Relevant experience will be prioritized.
- Fluent in English.
- A good IELTS Score is preferable.
Skills Required:
- Client Communication
- Client Management
- Education Research
- Report Writing and Computer skills.
- Excel in communication
- Problem-solving, and multi-channel support
- Grow in a positive, team-oriented environment!
Responsibilities & Context
- Ensure exceptional customer experiences Handle inquiries and resolve issues promptly.
- Communicate effectively to meet customer needs.
- Thrive in a fast-paced environment.
- Contribute to a customer-centric approach.
- Uphold service standards.
- Foster positive client relationships.
- Greet and register students arriving at the office.
- Research and stay informed about our products and services.
- Submit applications on behalf of clients.
- Ensure prompt and effective communication with clients.
- Address client inquiries and provide comprehensive information.
- Maintain detailed records of client interactions and transactions.
- Handle and resolve client complaints or concerns.
- Demonstrate strong interpersonal and communication skills.
- Ensure efficient and effective interactions with people.
- Uphold a high standard of customer service.
- Contribute to a positive and welcoming office environment.
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Compensation & Other Benefits
Salary Review: Yearly Performance bonus as per company rules. Festival Bonus: (As per company policy)
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