Customer Support Manager
Full time @EXOTICO SOLUTIONS posted 3 weeks ago in Computer & Information Technology Shortlist Email JobJob Detail
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Job ID 22779
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Career Level Manager
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Experience 1-2 Years
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Min. Qualification Bachelor's Degree
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Gender Any
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Industry Experience IT
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No. of Vacancy 3
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Job Location Dhaka Division
Job Description
Education
- Bachelor/Honors
Experience
- At least 1 year
- The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, BPO/ Data Entry Firm, Business-to-Business (B2B) Software and Services Startup
Additional Requirements
- Strong practical knowledge of operating computer functions·
- Ability to convey tone and intent clearly through text·
- Fast and accurate typing skills·
- Friendly, professional, and responsive communication style·
- Excellent verbal and written communication skills.
- Able to coordinate across departments and relay information effectively.
- Calm under pressure, solution-oriented, and responsive to urgent concerns.
- Able to prioritize tasks and manage time efficiently in a fast-paced environment.·
- Willing to work at night shifts to match business hours in North America
- Willing to be in a minimum of 3 months probation period (depending on performance).
- Able to speak clearly and persuasively in English in positive or negative situations.
- Work with team members to achieve departmental goals and improve service quality.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Responsibilities & Context
- Serve as the main liaison between clients and internal teams, ensuring clear, prompt, and professional communication.
- Relay client concerns, updates, and feedback to the appropriate department (e.g., Payroll, Finance).
- Track client-specific instructions and ensure they are implemented throughout the service cycle.
- Provide proactive updates to clients on file progress and important workflow milestones.
- Identify and escalate urgent issues or client dissatisfaction to management when needed.
- Assist in building client trust and satisfaction by providing timely resolutions and consistent follow-through.
- Maintain a strong understanding of the company’s services, workflows, and the Rules of Service to effectively assist clients
Skills & Expertise
Compensation & Other Benefits
- Weekly 2 holidays
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
- Other benefits as per official policy.
Job Highlights
- Primary Client Contact:
- Cross-Functional Collaboration:
- Ownership of Client Instructions:
- Proactive Client Updates:
- Risk & Issue Management:
- Client Relationship Building:
- Service & Process Expertise:
- Only apply if you are available to work night shifts
- Ensure your English communication is clear and professional (This will be tested).
- Open to take the challenge to work for North American clients with fast paced working environment.
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