Technical Support Supervisor (Night Shift)
Full time @ChefOnline posted 5 days ago in Computer & Information Technology Shortlist Email JobJob Detail
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Job ID 18540
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Career Level Executive
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Experience 5-6 Years
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Min. Qualification Bachelor's Degree
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Gender Male
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Industry Experience IT
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Candidate Age (Before the Application Deadline Ends) 26 to 40 years
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No. of Vacancy 2
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Job Location Dhaka Division
Job Description
Education
- Bachelor of Science (BSc) in Computer Science & Engineering
Experience
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- 5 to 7 years
- The applicants should have experience in the following business area(s): Software Company, E-commerce
Additional Requirements
- Age 26 to 40 years
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Excellent English (IELTS 7.0+ equivalent).
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Experience with remote PC tools (e.g., AnyDesk).
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Basic programming knowledge (HTML, CSS, MySQL preferred).
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Google IT Help Desk certification is a plus.
Responsibilities & Context
ChefOnline is a UK-based National Online Food Ordering Platform, officially recognised as a Google Partner Digital Marketing Agency and a Meta Business Partner under Agency Speciality, supporting restaurants and takeaways across the UK.
Role Overview
We are looking for a Technical Support Supervisor (Night Shift) to lead our customer support team and provide enterprise-level technical support. This role requires leadership, problem-solving, and excellent communication skills to ensure smooth operations and high customer satisfaction.
Key Responsibilities
• Supervise and motivate the night-shift support team.
• Troubleshoot technical issues and provide timely solutions.
• Handle customer enquiries and complaints with professionalism.
• Train customers on ChefOnline products and services.
• Monitor team performance against KPIs and provide feedback.
📩 Apply now and be part of ChefOnline’s growing tech-driven support
Skills & Expertise
Compensation & Other Benefits
- Salary Review: Yearly
- Festival Bonus: 2
Benefits
• 4-night rota shifts, 3 days off per week.
• Competitive salary + annual review.
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