Customer Support Specialist, RCM
Full time @Augmedix posted 3 weeks ago in Computer & Information Technology Shortlist Email JobJob Detail
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Job ID 17522
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Career Level Executive
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Experience 2-3 Years
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Min. Qualification Bachelor's Degree
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Gender Any
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Industry Experience IT
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No. of Vacancy 20
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Job Location Dhaka Division
Job Description
Education
- Bachelor/Honors
Experience
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- At most 2 years
- The applicants should have experience in the following business area(s): Telecommunication, Software Company, IT Enabled Service
Additional Requirements
Experience:
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0-2 years of experience in customer support or technical support preferred.
Skills:
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Excellent verbal and written English communication and documentation skills.
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Proven ability to learn technical concepts and workflows quickly, either through education or previous roles.
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Empathy for customers and a strong sense of accountability to drive issues to resolution.
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Strong multi-tasking skills with the ability to prioritize tasks effectively in a fast-paced environment.
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Comfortable working night shifts to accommodate US time zones.
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Comfortable learning and using tools like Zendesk, Excel, and internal systems.
Responsibilities & Context
About the Role:
Our Customer Support team, based in Bangladesh, personally troubleshoots and escalates technical issues. We expect our Customer Support Specialist-RCM to be hungry for a new opportunity to learn and grow in a position that is equal parts of customer success and technical support. If you are passionate about serving customers, have a strong sense of collaboration, and learn technical troubleshooting steps quickly, this may be the perfect role for you!
Responsibilities:
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Customer Support:
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Respond to customer requests with clear, professional, and empathetic communication using excellent verbal and written English skills.
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Ensure timely resolution of requests in line with our Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs).
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Adhere to escalation protocols and collaborate with other departments for proper follow-ups.
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Cross-Functional Collaboration:
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Collaborate with internal teams, such as Account Management, Engineering, Operations, to resolve customer issues.
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Escalate concerns appropriately and ensure updates are shared with the relevant stakeholders.
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Basic Task Management:
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Assist with daily tasks, such as tracking customer requests, updating systems, and documenting resolutions.
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Follow clear instructions to complete assigned workflows accurately and on time.
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Reporting and Follow-Up:
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Share updates on completed tasks and escalate any challenges to the relevant teams.
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Support the team in keeping records organized and maintaining basic reports on progress.
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Skills & Expertise
Compensation & Other Benefits
- Insurance,Gratuity,Weekly 2 holidays
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Shift Detail: Night shift, 10:00 pm-7:00 am (Monday to Friday)
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