
Customer Service Assistant
Full time @RSGT – Bangladesh posted 2 weeks ago in Transportation & Logistics Shortlist Email JobJob Detail
-
Job ID 12441
-
Career Level Executive
-
Experience 1-2 Years
-
Min. Qualification Bachelor's Degree
-
Gender Any
-
Industry Experience Logistics
-
No. of Vacancy 1
-
Job Location Chittagong Division
Job Description
Education
- Bachelor/Honors
Experience
-
- 1 to 2 years
Additional Requirements
- Age At most 35 years
-
Logistics/Maritime Studies/Supply Chain Management, or related field.
-
1–2 years’ experience in customer service, shipping, terminal operations, or logistics; internships considered.
-
Service-oriented, organized, and adept at navigating complex terminal logistics with professionalism.
-
Strong communication in Bengali and English (oral and written).
-
Coordination skills are essential to thrive in this fast-paced environment
-
Proficient in Microsoft Office (Excel, Word, Outlook).
-
Flexibility to work shifts, weekends, and extended hours.
-
Proactive team player with attention to detail.
-
Requires physical mobility within terminal premises and ability to stay active during long hours.
-
Strict adherence to port safety, security, and access protocols.
Responsibilities & Context
- Assist C&F agents, consignees, and customs officials on-site including walk-in queries. Provide guidance on container availability, delivery processes, documentation, and customs compliance.
- Track daily FCL delivery status by category and coordinate with LCL supervisors.
- Facilitate multi-consignee cargo deliveries and unpacking operations.
- Verify container placement status daily.
- Report pending vs. placed containers and update Yard Operations Assistants and Supervisors.
- Monitor daily truck bookings by stakeholders.
- Reconcile bookings with container delivery schedules.
- Liaise with Terminal Operations Division (TOD) for labor and container movement support.
- Coordinate with HSSE officers for safety compliance and incident response.
- Assist C&F agents and coordinate with the One-Stop Finance and Billing Department for any additional billing requirements payable by Bikash.
- Share shift-wise updates and communicate issues proactively with relevant departments.
- Regulate C&F staff movement within the terminal.
- Facilitate interaction between C&F agents and internal departments.
- Assist visitors, ensuring queries/escalations are addressed or redirected.
- Liaise with CPA One Stop Service for assignment release status updates.
- Guide C&F agents on customs clearance and ASYCUDA procedures.
- Prepare and circulate daily operational and customer service reports.
Compensation & Other Benefits
Other jobs you may like
-
Tele-sales Executive
- @ ro parcel
- Dhaka, Bangladesh, Gulshan badda link road,opposite of Ific bank. House 90/2,2nd and 5th floor