Sheltech is now hiring! As one of the leading property management company that ensures a comfortable society in which to live in modern apartment complexes and commercial buildings. Currently, it functions in the various residential and commercial projects of Sheltech (Pvt.) Ltd. We are currently expanding our business and are looking for qualified, sincere and hardworking individuals, who will be able to work in our highly professional, fast-paced and dynamic corporate culture.

Department: Service & Maintenance

Job Responsibilities (BMS)

• Manage and oversee post-handover Building Management Services (BMS), including civil, electrical, plumbing, and other essential support systems such as internet, CCTV, solar systems, and related utilities.

• Lead, supervise, and motivate the service management team to ensure efficient operational performance and service excellence.

• Plan, direct, monitor, and schedule daily maintenance activities, ensuring timely execution of civil, electrical, plumbing, and allied services.

• Define, develop, and implement service scopes, operational procedures, and responsibilities for each establishment/building in accordance with client requirements and service agreements.

• Identify potential clients, develop business opportunities, and promote customized service packages to expand the BMS portfolio.

• Ensure a high level of client satisfaction through regular communication, proactive service delivery, and periodic feedback collection for continuous improvement.

• Oversee the management of holding tax, utility bills, and essential services including gas, electricity, water supply, and other statutory payments as part of routine operations.

• Monitor overall project security and ensure the smooth operation, preventive maintenance, and compliance of all building systems, including:

  • LPG Reticulation Systems

  • Fire Detection & Fire-Fighting Systems

  • EME Systems (Lift, Generator, Substation)

  • HVAC (Heating, Ventilation & Air Conditioning)

  • Building Management Systems (BMS)

  • Access Control & Surveillance Systems

• Ensure timely processing and verification of service bills, utility payments, petty cash management, and other operational expenditures with proper documentation.

• Supervise landscaping, gardening, housekeeping, and overall aesthetic maintenance of building premises to maintain high service standards.

• Respond promptly and professionally to customer complaints, service requests, and operational issues, ensuring effective resolution within the shortest possible time.

• Maintain comprehensive and accurate records of customer interactions, service requests, complaints, transactions, maintenance logs, and resolutions for future reference and reporting.

• Handle emergency situations efficiently by implementing contingency plans and coordinating immediate corrective actions to minimize risks and disruptions.

• Build and maintain effective communication and strong professional relationships with relevant government agencies, utility service providers, contractors, vendors, and private authorities.

• Provide legal, technical, and administrative support to clients as required, ensuring compliance with applicable laws, regulations, and service agreements.

• Prepare monthly, quarterly, and annual operational reports, budgets, forecasts, and performance analyses for management review and strategic decision-making.

• Demonstrate excellent communication, negotiation, and professional presentation skills to strengthen client relationships and generate leads for apartment and commercial space sales.

• Monitor business performance, accomplish assigned operational and financial targets, and contribute actively to organizational profitability and long-term growth.