Head of Retail Operation
ফুল টাইম @Agora Limited posted 1 সপ্তাহ ago in Retail Sales & Customer Service Shortlist Email JobJob Detail
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Job ID 32920
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Career Level Executive
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Experience 11+ Years
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Min. Qualification Bachelor's Degree
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Gender Any
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Industry Experience Retail
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No. of Vacancy ১
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Job Location Dhaka Division
Job Description
Education
- Bachelor of Business Administration (BBA)
- Master of Business Administration (MBA)
Experience
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- At least 12 years
- The applicants should have experience in the following business area(s): Retail Store, Super store
Additional Requirements
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Good communication & inter-personal skills, leadership & team building qualities.
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Sound Knowledge of SAP ERP Systems and POS Software.
Responsibilities & Context
The job holder is primarily responsible for managing and monitoring the Regional/ Zonal/ Area Managers and Outlet Teams. The job requires usual visiting retail stores. He/she works closely with the Departmental FPRs in order to ensure smooth operations at the outlet and head office.
Strategic Planning & Execution:
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Develop and implement retail strategies to achieve revenue, profit, and customer satisfaction targets.
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Collaborate with marketing, category, supply chain and inter functional teams to align store activities with wider business goals.
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Analyze market trends and consumer behavior to adjust retail plans accordingly.
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Oversee store expansion, refurbishment, and location strategy.
Operational Management:
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Ensure all Agora stores adhere to operational policies, SOPs, and brand guidelines.
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Monitor and improve in-store processes including merchandising, inventory, POS systems, and hygiene standards.
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Oversee inventory management, stock control, and loss prevention processes.
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Drive consistent store performance through audits, feedback, and KPIs of team management.
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Regular site visit to find the gap of operational excellence to take appropriate actions.
Sales & Profit Management:
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Drive top and bottom aggressively and monitor business trends and implement corrective actions for underperforming stores.
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Collaborate with the marketing and commercial teams to optimize promotional effectiveness.
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Assortment opportunities and partners with necessary department, field and support centre resources to rectify and solve issues.
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Drive cross-selling and upselling opportunities in stores.
Customer Service & Experience:
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Ensure exceptional customer service delivery across all branches.
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Address escalated customer issues and complaints promptly and professionally.
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Drive initiatives to improve the in-store customer experience.
Financial Performance:
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Manage P&L for the retail business; drive sales and control costs.
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Optimize inventory levels, reduce wastage, and improve margin contribution.
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Implement cost-saving initiatives while maintaining quality and service standards.
Team Leadership:
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Lead, mentor, and train regional managers, store managers, sub functional in-charges.
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Establish performance targets and conduct regular reviews to drive reward, develop or appropriate actions.
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Foster a customer-first and team-oriented culture.
Supply Chain & Inventory Oversight:
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Work closely with supply chain and logistics to ensure product availability and reduce stock outs.
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Manage shrinkage, wastage, and expiry rates across the retail network.
Compliance & Risk Management:
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Ensure all outlets comply with food safety regulations, labor laws, and company policies.
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Lead crisis management initiatives during disruptions (e.g. strikes, weather, and supply issues).
Skills & Expertise
Compensation & Other Benefits
- Medical allowance,Provident fund,Gratuity,Insurance,Profit share,Weekly 2 holidays,Tour allowance
- Salary Review: Yearly
- Festival Bonus: 2
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