Position Overview

The Assistant General Manager (AGM) – Supply Chain Management & Purchase is responsible for planning, directing, and controlling all procurement, inventory, and supply chain activities of the hospital to ensure uninterrupted availability of medical and non-medical supplies, equipment, and services. The role ensures cost efficiency, regulatory compliance, quality assurance, and operational excellence in alignment with hospital policies and healthcare standards.

Key Duties & Responsibilities

1. Strategic Supply Chain Management

• Assist in formulating and implementing hospital-wide supply chain strategies to support clinical and operational excellence.
• Align procurement and inventory plans with patient care requirements, emergency preparedness, and hospital expansion initiatives.
• Establish and monitor Key Performance Indicators (KPIs) for procurement efficiency, inventory turnover, supplier performance, and cost optimization.

2. Procurement & Purchasing Operations

• Oversee end-to-end procurement activities for medical consumables, pharmaceuticals, medical equipment, surgical items, IT assets, engineering materials, and general supplies.
• Ensure proper processing, review, and authorization of Purchase Requisitions (PR), Requests for Quotation (RFQ), Comparative Statements (CS), and Purchase Orders (PO).
• Lead supplier negotiations to obtain optimum quality, price, delivery terms, and after-sales service.
• Ensure procurement activities strictly comply with hospital procurement policies, ethical standards, and approval matrices.

3. Vendor & Contract Management

• Identify, evaluate, approve, and periodically review suppliers and service providers based on quality, reliability, compliance, and cost effectiveness.
• Maintain and update approved vendor lists in coordination with Quality Assurance and Finance departments.
• Oversee contract administration, service level agreements (SLAs), renewals, and vendor performance evaluations.
• Resolve supplier-related issues including quality deviations, delayed deliveries, and contractual disputes.

4. Inventory & Stores Management

• Ensure optimal inventory planning and control to prevent stock-outs, over-stocking, and expiry of critical medical items.
• Implement best practices such as FIFO/LIFO, batch tracking, and expiry monitoring for pharmaceuticals and consumables.
• Coordinate with warehouse, pharmacy, and clinical departments to ensure safe storage, handling, and distribution of supplies.
• Review inventory reports and recommend corrective actions to improve turnover and reduce wastage.

5. Financial Management & Cost Control

• Assist in preparation and monitoring of annual SCM budgets and procurement plans.
• Track procurement spend, identify cost-saving opportunities, and support value-based purchasing initiatives.
• Coordinate with Finance & Accounts for invoice verification, payment processing, and audit compliance.
• Prepare periodic financial and operational reports for hospital management.

6. Compliance, Quality & Risk Management

• Ensure all supply chain activities comply with hospital policies, regulatory requirements, accreditation standards, and audit guidelines.
• Monitor supplier compliance with quality, safety, and regulatory requirements relevant to healthcare services.
• Identify supply chain risks and develop contingency and emergency sourcing plans for critical items.

7. Team Leadership & Capacity Building

• Supervise and guide SCM managers, officers, and store personnel to ensure efficient daily operations.
• Provide training and professional development on procurement procedures, ERP systems, and compliance requirements.
• Conduct performance evaluations and support succession planning within the SCM department.

8. Interdepartmental Coordination

• Liaise with Clinical, Nursing, Pharmacy, Engineering, Biomedical, IT, and Finance departments to accurately assess material and service requirements.
• Participate in committees related to procurement, equipment planning, and capital expenditure.
• Support hospital projects such as new service launches, renovations, and technology upgrades.