Senior Executive/ Executive – Customer Service
ফুল টাইম @Zubion Development Solutions Limited ( ZDSL) posted 15 ঘন্টা ago in Construction & Extraction Shortlist Email JobJob Detail
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Job ID 37694
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Career Level Sr. Executive
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Experience 4-5 Years
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Min. Qualification Bachelor's Degree
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Gender Any
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Industry Experience Real Estate
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Candidate Age 22 to 30 years
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No. of Vacancy ২
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Job Location Dhaka Division
Job Description
Education
- Bachelor of Science (BSc) in Civil Engineering
- Bachelor of Business Administration (BBA)
- Working experience in real estate customer service.
Experience
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- 4 to 8 years
- The applicants should have experience in the following business area(s): Developer, Engineering Firms, Interior Design, Real Estate
Additional Requirements
- Age 22 to 30 years
Responsibilities & Context
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Maintain and regularly update detailed information of clients and landowners
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Respond to customer queries politely and professionally
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Follow up on civil maintenance work with project engineers on a daily basis
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Provide timely updates on work progress to clients and landowners
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Communicate regularly with customers, address their concerns, and coordinate with relevant departments to resolve issues
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Collaborate with Land Acquisition, Legal, and Architecture departments to ensure smooth execution of land agreements
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Prepare, organize, and maintain proper documentation and records of clients and landowners for future reference
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Have sound knowledge of architectural layouts, working layouts, electrical layouts, and related drawings
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Plan and execute Customer Loyalty Programs (e.g., birthday/anniversary wishes and gifts, handover ceremonies)
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Visit projects with clients and landowners, record their queries, observations, and requirements
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Ensure material specifications are in line with the Deed of Agreement
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Prepare budgets and cost analyses for modification works and obtain client approval
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Analyze issues and coordinate with relevant departments for resolution
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Oversee the apartment handover process with complete documentation
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Prepare monthly progress reports for ongoing projects
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Communicate and follow up with customers and stakeholders via email, phone, and in-person meetings
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Draft approval notes, internal memos, and documents as per management instructions
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Report daily activities to the Head of Department (HOD)
Skills & Expertise
Other Relevant Skills
Compensation & Other Benefits
- T/A,
- Mobile allowance,
- Gratuity
- Lunch Facilities: Full Subsidize
- Festival Bonus: 2
- Yearly Increment
- Ramadan Bonus
- Performance Bonus two times in a Year
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