Customer Support And Telesales Executive
Full time @Automas Technologies posted 4 days ago in Computer & Information Technology Shortlist Email JobJob Detail
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Job ID 32164
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Career Level Executive
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Experience 1-2 Years
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Min. Qualification Bachelor's Degree
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Gender Any
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Industry Experience IT
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Candidate Age 22 to 35 years
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No. of Vacancy 2
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Job Location Dhaka Division
Job Description
Education
- Bachelor of Science (BSc)
- Diploma in Engineering
- Bachelor of Business Administration (BBA)
- Bachelor of Arts (BA)
- Call Center or Customer Service Training Certificate
- Communication Skills Training
- CRM or Telemarketing Course
- Optional / Value-Added Certifications (Not Mandatory):
Experience
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- 1 to 3 years
- The applicants should have experience in the following business area(s): IT Enabled Service
- Freshers are also encouraged to apply.
Additional Requirements
- Age 22 to 35 years
- 1-2 years of experience in customer support or a relevant field.
- Female candidates are preferable.
- Strong communication skills in both Bangla and English.
- Basic understanding of VoIP, Bulk SMS Service, call center solutions, or CRM systems is a plus.
- Proficiency in using MS Office and CRM software.
- Ability to multitask and work in a fast-paced environment.
Responsibilities & Context
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Handle inbound and outbound customer queries via phone, email, and chat.
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Promote products/services clearly and professionally
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Understand customer needs and suggest suitable solutions
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Handle customer queries via phone, email, chat, and Facebook Messenger.
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Generate and qualify sales leads
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Provide technical and non-technical support related to our products and services.
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Maintain customer records, update CRM systems, and track support tickets.
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Follow up with interested customers to close sales
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Coordinate with the technical team to resolve customer issues efficiently.
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Ensure high levels of customer satisfaction through prompt and professional communication.
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Assist in troubleshooting VoIP, CRM, Bulk SMS and call center solutions.
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Generate reports on customer feedback and support activities.
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Collect potential leads from Facebook Page, LinkedIn, and Google, and make cold calls to introduce our services.
Skills & Expertise
Compensation & Other Benefits
- T/A,Mobile bill,Tour allowance,Performance bonus,Gratuity,Over time allowance
- Salary Review: Yearly
- Festival Bonus: 2
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Competitive salary based on experience.
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Performance-based incentives.
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Opportunity for career growth in the IT & Telecom industry.
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Friendly and professional work environment.
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Please ensure your CV highlights relevant experience in Call Center Operations, IPTSP, or A2P SMS services.
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Only candidates who meet the minimum experience criteria will be contacted.
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Shortlisted candidates may be required to attend a live call test as part of the interview process.
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